Returns & Exchanges
Returns & Exchanges
Please choose products carefully. We do not normally give refunds if you simply change your mind, or make a wrong selection. However, we may be able to offer you an exchange or credit.
You may choose to receive a refund, exchange or credit where the product is faulty. Products must be returned as soon as possible, together with the original purchase receipt.
Please email customer service for all return and refund enquiries: email@example.com
Damaged in Transit
Extra care is taken when packing your order to ensure your items are safe when leaving our shop. Once your package is received by Australia Post, we are not responsible for damages incurred. Please contact Australia Post for more information.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or credit, unless the product is faulty.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Casa Alhambra, Shop 4, 109 Grand Plaza Drive, Browns Plains, Brisbane, Brisbane QLD 4118, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.